Australia
Express shipping: A$9.99 or Free shipping on orders over A$49
4-6 business days
Free shipping on all orders over A$49 for Australia and New Zealand.
For the rest of Asia Pacific, please visit our otterbox.asia
For more details, please click here to visit our shipping policy
Enjoy a 20% discount when you purchase 2 OtterBox cases in one transaction. Discount will apply to the cheaper of the two. Discount cannot be combined with any other promotion. If more than two cases are purchased the discount will apply as long as the above conditions are fulfilled; for example it will apply on the 2nd, 4th and 6th case purchased, and so on.
This promotion only applies to smartphone cases. Tumblers, Otter + Pop Bundles, PopTops, Screen Protectors and any other accessories are not applicable to this promotion. Some exclusions may apply. Discount applies to OtterBox merchandise costs only, not shipping and handling costs. Not applicable toward previously purchased merchandise. Discount promotion and associated terms and conditions subject to change at OtterBox’s sole discretion. Sale prices are limited to stock on hand and while supplies last; no rain checks.
Receive extra 15% off on selected Google Pixel smartphone cases. Offer valid from Jul 29 until Aug 5, 2024. Some exclusions may apply. Excludes Web Exclusives, Limited Edition and selected products. Discount applies to OtterBox merchandise costs only, not shipping and handling costs. Not applicable toward previously purchased merchandise. Discount promotion and associated terms and conditions subject to change at OtterBox’s sole discretion.
Purchase any smartphone or tablet case products and receive 20% off screen protectors on the same order. No double discount can be applied. Some exclusions may apply. Discount applies to OtterBox merchandise costs only, not shipping & handling costs. Excludes Frē series.
Due to our automated system, orders are automatically submitted to our Otter Distribution Center in Hong Kong S.A.R, China as soon as they are submitted online. Please note, we are unable to cancel or modify orders placed online. We appreciate your patience and understanding.
Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and FedEx has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling the driver to leave the package at the manager’s office or with a neighbor who can sign, or you can call FedEx with your tracking # and give them authorization to deliver to another address.
Orders placed on Otterbox.com.au site ships out of our warehouse location in Hong Kong S.A.R, China offering our customers lower shipping costs. All orders use flat rate shipping with duties and taxes included for complete door-to-door service! View the table below to find your shipping and handling cost.
Express shipping: A$9.99 or Free shipping on orders over A$49
4-6 business days
Express shipping: A$9.99 or Free shipping on orders over A$49
4-6 business days
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Otterbox asks you to accept cookies to offer a better experience, to personalize content and ads, to enable social media functionality and to analyze our performance and site traffic. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalized ads.
To get more information or amend your preferences, press the "MORE INFORMATION" button or visit "Cookie Settings" at the bottom of the website. To get more information about these cookies and the processing of your personal data, check our Privacy Policy.
This privacy policy (this "Policy") applies to lifeproof.com.au, operated by OtterBox Hong Kong Ltd ("Otter"). This Policy describes how Otter collects, uses and shares the personal information you provide on lifeproof.com.au. It also describes the choices available to you regarding our use of your personal information, and how you can access and update this information.
We value your privacy, and we make this policy easily accessible throughout this site to assist you in understanding how we handle your personal information. We want to make your online experience enjoyable and safe. Because we gather certain types of information about our users, we want you to fully understand our policies surrounding the attainment and use of that information.
You are not required to provide personal information that we request. If you choose not to provide the information we have requested, we may not be able to provide you with our products or services.
When you make a purchase from this site, request to receive our electronic newsletters, participate in our message boards or forums, write a review, submit a warranty claim, and/or participate in polls, surveys, or contests, we may collect information from you, including your name, email address, phone number, mailing address, payment information, and social media handles. If you purchase a product or service from this site for another party, we may collect information from you about the other party, including the other party's name and mailing address. We will only use this information for the specific purpose for which it is provided. If you believe that a third party has provided us with your personal information and you no longer wish us to possess your information, you may request deletion of your information by emailing us at apac.privacy@lifeproof.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Please be aware that this site includes links to other sites whose privacy practices may differ from those of Otter. If you submit personal information to any of those sites, your information is governed by their respective privacy policies. We encourage you to carefully read the privacy policy of any site you visit. Similarly, some of our pages utilize framing techniques to serve content to from third parties, while preserving the look and feel of this site. Please be aware that you are providing your personal information to these third parties and not to Otter.
This site includes social media features, such as the Facebook "like" button. These features may collect your IP address, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third party providing it.
We do not use this site to knowingly solicit information from, or market to, children under the age of 16. If you become aware that your child or any child under your responsibility has provided us with information without your consent, please contact us at apac.privacy@lifeproof.com.
The personal information we collect allows us to fulfill your order or warranty claim, and provide the services you request from us. We may supplement this with information from a third-party source, such as FedEx, in order to validate delivery address so we can properly ship your order.
If you fill out a survey or form, participate in a contest or submit a testimonial on this site, and in the process, provide us with personal information, we use this information to notify contest winners and award prizes, to monitor site traffic or personalize this site, and to send participants an email newsletter. We also display on this site personal testimonials of satisfied customers and other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using our contact information below.
We provide site users the opportunity to receive communications from us, including a periodical newsletter, product promotions, polls, surveys, and any other information that we feel may be pertinent to the user. You may opt out of receiving any, non-service related communications by emailing us at apac.privacy@lifeproof.com, by clicking on the 'unsubscribe' link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Otter uses information voluntarily given by our users to enhance their experience on this site, whether to provide interactive or personalized elements on the sites, or to better prepare future content based on the interests of our users.
We share all personal information that you provide to us on this website with our affiliate entity, Otter Products, LLC, which is located in the United States. By using this website, you consent to the transfer of your personal information outside of your country of residence to the United States. Otter Products, LLC is authorized to only use your personal information for limited the purposes necessary to provide services to us.
We may provide your personal information to our affiliated entities and to third parties that provide services to help us with our business activities such as shipping your order or warranty claim, offering customer service, sending our communications, and administering testimonials and contest. These third parties are authorized to use your personal information only as necessary to provide these services to us. Except as otherwise provided herein, we will not share your personal information with any other third-party organizations except with your express consent.
We reserve the right to disclose your personal information as required to by law, such as to comply with a court order , or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.
This site utilizes industry standard analytics packages that automatically gather limited information on site users, and store this information in server log files. This information may include IP addresses, browser type, referring pages, operating system used, and date/time stamps. This information is used only for site administration, as well as for analysis of site usage and trends.
Otter collects user traffic usage characteristics throughout its site. However, we do not correlate this data with individual user information. Otter may analyze usage statistics according to a user's domain name, browser type, and MIME type by reading this information from data contained in the user's browser.
Otter may collect and catalog search terms in its search function that users employ, but such collection and cataloging are not associated with individual users. We may use search terms to determine the areas of this site most important to users, based on the characteristics of usage or traffic of those areas. We will not use these search terms to track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.
Otter and its affiliates and service providers (e.g., marketing providers, analytics providers, and/or payment processors) utilize technologies such as cookies, beacons, tags, and scripts. These technologies are used in analyzing trends, administering this site, tracking users' movements around this site and gathering demographic information about our site users. We may receive reports based on the use of these technologies by these third parties on an individual as well as an aggregated basis.
We use cookies for our shopping cart, to remember users' settings (e.g., language preference), to enable us to track and target the interests of our users so as to enhance the overall experience of using this site, and to authenticate users. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use this site, but your ability to use some features or areas of this site, such as our polls, and surveys, may be limited.
We utilize a third-party service provider to manage our advertising on other sites. This service provider may use technologies such as cookies to gather information about your activities on this site and other sites, in order to provide you advertising based upon your browsing activities and interests.
We use "local storage", such as HTML5, to store content information and preferences. Third parties that provide certain features on this site (e.g., YouTube) also use local shared objects (LSOs) such as flash cookies or local storage, and HTML5, to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage flash cookies please click here.
If you would like to know whether we hold, or process on behalf of a third party, any of your personal information, you may request this information by emailing us at apac.privacy@lifeproof.com.
If your personally identifiable information changes, you may update it by logging into your online account or by emailing us at apac.privacy@lifeproof.com. If you no longer wish us to possess your information, you may request deletion of your information by emailing us at apac.privacy@lifeproof.com. You also may make your request by telephone or by postal mail at the address/phone number indicated in the contact information below. We will respond to your request within thirty (30) days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We will retain your information for as long as your account is active or as necessary to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information. Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using transport layer security (TLS) technology. Once your order is completed, it is entirely deleted from our web records. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal.
By using this site, you consent to the collection and use of this information by Otter. If we make any material changes, we will notify you by email or by means of a notice on this Site or by an email to your address on file prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions or concerns regarding this Policy, or you wish to contact us by postal mail, our contact information is as follows:
OtterBox Hong Kong Ltd
ATTN: Privacy
Mailing address: Unit 502-3, 5/F, Cheung Kei Center, 18 Hung Luen Road, Hung Hom, Hong Kong S.A.R, China
(Mail only. No walk-in service available.)
Email: apac.privacy@lifeproof.com
This privacy policy was last updated on August , 2019.